Not just support, the extra mile

At Digigram, we pride ourselves in defining support in a broader way. Providing support to our customers reaches beyond simple technical troubleshooting and potential minor bug fixing. Our team of accomplished engineers and technicians bring the extra mile you need to fully complete your audio communications project and seamlessly operate your transmission system. Their wealth of knowledge and experience brings solutions to customers and extends to additional training, support and assistance, whether covering new topics or exploring acute technical subjects.

Support teams at Digigram showcase a thorough and extensive knowledge of our software and hardware, current and evolving technologies, to ensure constant quality in their performance.

They provide:

  • general assistance with systems implementation
  • reactive and customized technical support with unique contact points
  • extended warranty contracts
  • remote assistance and system takeover if needed

Featured support use cases

Multiplexing audio programs for IP transport over satellite

Multiplexing audio programs for IP transport over satellite

THE NEED RCF, a French private radio station that broadcasts nationwide, needs to replace and upgrade its multiplex generation solution for several reasons. Built on obsolete devices, the current solution is cumbersome in a limited bay space, and is also reaching its...

read more